The outsourcing initiative at work consists of three phases - Knowledge Acquisition (KA), Knowledge Transfer (KT), and Steady State. KA and KT sessions are each followed by Playback sessions where the providers recite back salient information and are graded on their ability to do so. Last week I completed the KA, KT and Playback sessions for several of my responsibilities with Deepak and Narasimha from Tata, and Bharathi from Convansys. I expect some job shadowing to start soon.